Join the Service Management Special Interest Group (SIG) Session!

Date: November 3, 2025
Time: 11:00 AM – 12:00 PM (GMT+8)

• London, UK – 3:00 AM (GMT)
  (The UK returns to GMT from BST on October 27, 2025)

• Tokyo, Japan – 12:00 PM (JST)
  (Japan does not observe daylight saving time)

• Singapore – 11:00 AM (SGT)
  (Same as GMT+8 — matches Hong Kong)

• Dubai, UAE – 7:00 AM (GST)

• Los Angeles, USA – 8:00 PM (PST) on Saturday, 2 November
  (Clocks fall back to PST on November 2)

• Chicago, USA – 10:00 PM (CST) on Saturday, 2 November

• Toronto, Canada – 11:00 PM (EST) on Saturday, 2 November
  (Same as New York)

Gain valuable insights from Ms. Teresa Poon
Vice President, Quality and Sustainability Operations
Langham Hospitality Group

Featured Topic:
The Quality League: Elevating Service Excellence through Quality Management at Langham Hospitality Group

Don’t miss this opportunity to learn from an industry leader about best practices in quality management and service excellence!

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Join Zoom Meeting
https://polyu.zoom.us/j/88614516663?pwd=HyMqzpxWfXXQiVfGlrH5iAxIY7OV0u.1

Meeting ID: 886 1451 6663
Passcode: 589062